Thirty days, unused and in its original packaging, no explanation required.
You have 30 calendar days from the delivery date to return an item. Requests started after that window can still be reviewed case by case, but we cannot guarantee approval.
Items must come back unworn, unwashed and in their original packaging, with any tags attached. For hygiene reasons, the following cannot be returned once they have been opened or used:
Once the returned item reaches us and passes inspection — usually within three business days of arrival — we refund the price you paid to the original payment method. Bank processing adds a further 5–10 business days depending on your issuer. Original shipping charges are refunded only where the item was faulty or we sent the wrong product.
We do not hold stock for exchanges. Place a new order for the item you want and return the original for a refund — it is faster than a swap, and the returning parcel is tracked the whole way.
If something arrives damaged, defective, or is not what you ordered, email us with photographs within 7 days of delivery. We cover return postage in full and send the correct item at our cost.