The questions we are asked most often.
If it has not been packed yet, yes — email us with the order number and we will
amend or cancel it. Once a confirmation with a tracking number has been sent, the
parcel is already with the carrier and you will need to use the returns process
instead.
For the tools and textiles in our permanent range, yes — usually within three
to five weeks. Seasonal pieces are not restocked. You can ask us to notify you
when a specific item returns.
From our own studio in Zhuhai, China. Every order is packed there by hand before it ships.
We dispatch within 3–5 business days, and standard delivery takes 10–15 business
days after that. Full detail is on the
Shipping & Delivery page.
Yes. We currently deliver to the United States, Canada, Mexico, the United
Kingdom, Ireland, France, Germany, Italy, Luxembourg, Spain, Belgium, Australia
and New Zealand. If your country is not on the list, write to us and we will tell
you whether we can reach you.
Standard shipping is free on orders over $69.9. Below that it is calculated
automatically at checkout based on your region.
Use the tracking tool on our Shipping & Delivery
page with your order number and checkout email. The same link is emailed to you
when your order ships, and it is always available under
My Account.
No. All our prices already include customs duties and import taxes — there are
no extra fees to pay on delivery.
Wipe with a barely damp cloth and dry it immediately, bristles down. Do not
soak wood or leave it in a bathroom where it stays wet — that is what causes
cracking, not age.
It is designed for short, occasional use and warms to a fixed low temperature.
Read the instructions included in the box, keep it away from water, and do not
use it on mascara or on irritated skin. If you have a diagnosed eye condition,
ask your doctor before using any heated lash tool.
Linen, silk and wool vary in weave and tone between dye lots. Small differences
in texture are a property of the material, not a fault.
30 days from delivery, unused and in its original packaging. See
Returns & Exchanges for the exclusions.
Major cards and PayPal. Available methods are listed at checkout and are
shown in the currency you have selected in the header.
Yes. Use the currency selector in the header to switch between USD and EUR.
Prices are converted from our base currency at the rate shown, and your card is
charged in the currency you selected.
Email [email protected] or use the
contact page. Include your order number if you have one.