{"id":264,"date":"2026-09-27T20:13:28","date_gmt":"2026-09-28T03:13:28","guid":{"rendered":"https:\/\/yuna.jinaria.com\/?page_id=264"},"modified":"2026-09-27T20:16:36","modified_gmt":"2026-09-28T03:16:36","slug":"help","status":"publish","type":"page","link":"https:\/\/yuna.jinaria.com\/fr\/help\/","title":{"rendered":"Centre d'aide"},"content":{"rendered":"<p class=\"lead\">R\u00e9ponses aux questions qui nous sont le plus souvent pos\u00e9es, organis\u00e9es par th\u00e8me. Une personne lit chaque message \u2014 si vous ne trouvez pas ce dont vous avez besoin, \u00e9crivez \u00e0 <a href=\"mailto:support@jinaria.com\">support@jinaria.com<\/a>.<\/p>\n<h2>Parcourir par sujet<\/h2>\n<ul>\n<li><a href=\"\/fr\/help\/orders-and-payment\/\"><strong>commandes<\/strong><\/a> \u2014 modification ou annulation d'une commande, r\u00e9approvisionnement, paiement<\/li>\n<li><a href=\"\/fr\/help\/delivery\/\"><strong>Livraison et exp\u00e9dition<\/strong><\/a> \u2014 o\u00f9 exp\u00e9dions-nous, combien de temps cela prend, combien cela co\u00fbte, droits, suivi<\/li>\n<li><a href=\"\/fr\/help\/products\/\"><strong>Produits &amp; entretien<\/strong><\/a> \u2014 mat\u00e9riaux, nettoyage, s\u00e9curit\u00e9<\/li>\n<li><a href=\"\/fr\/help\/returns\/\"><strong>Retours et paiement<\/strong><\/a> \u2014 la fen\u00eatre de 30 jours, les remboursements, les modes de paiement<\/li>\n<\/ul>\n<h2>Toujours bloqu\u00e9\u00a0?<\/h2>\n<p>E-mail <a href=\"mailto:support@jinaria.com\">support@jinaria.com<\/a> Ou utilisez le <a href=\"\/fr\/contact\/\">page de contact<\/a>. Une personne lit chaque message, g\u00e9n\u00e9ralement dans un d\u00e9lai d'un jour ouvrable. Incluez votre num\u00e9ro de commande si vous en avez un \u2013 cela nous permet de r\u00e9pondre sans aller-retour.<\/p>","protected":false},"excerpt":{"rendered":"<p>Answers to the questions we are asked most often, organised by topic. A person reads every message \u2014 if you cannot find what you need, write to support@jinaria.com. Browse by topic Orders \u2014 changing or cancelling an order, restocks, payment Delivery &amp; shipping \u2014 where we ship, how long it takes, what it costs, duties, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-264","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/yuna.jinaria.com\/fr\/wp-json\/wp\/v2\/pages\/264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yuna.jinaria.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yuna.jinaria.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yuna.jinaria.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/yuna.jinaria.com\/fr\/wp-json\/wp\/v2\/comments?post=264"}],"version-history":[{"count":2,"href":"https:\/\/yuna.jinaria.com\/fr\/wp-json\/wp\/v2\/pages\/264\/revisions"}],"predecessor-version":[{"id":275,"href":"https:\/\/yuna.jinaria.com\/fr\/wp-json\/wp\/v2\/pages\/264\/revisions\/275"}],"wp:attachment":[{"href":"https:\/\/yuna.jinaria.com\/fr\/wp-json\/wp\/v2\/media?parent=264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}